At Master RC Parts, we’re committed to getting you the high-performance parts you need, when you need them. We understand that in the world of RC racing, every second counts—both on the track and in the pit. That’s why we’ve streamlined our shipping and returns processes to ensure you spend less time waiting and more time winning.

Shipping Information

We ship globally (excluding some remote areas and parts of Asia). All orders are processed within 1-2 business days.

Shipping Methods & Delivery Times

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Flat rate fee of $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.
Note: Delivery times are estimates and may vary depending on the destination and customs processing.

Returns & Exchanges Policy

We stand behind the quality of our products. If you’re not completely satisfied, we’re here to help.

Eligibility

To be eligible for a return or exchange, the item must be:

  • In its original, unused condition
  • In the original packaging with all tags and labels attached
  • Returned within 15 days of receipt

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Engine parts showing signs of use or fuel residue (e.g., .12, .18, .19, .21, .21+, .28 engines)
  • Opened containers of fuel, lubricants, or additives
  • Any electronic components that have been installed or soldered
  • Custom or special order items

How to Initiate a Return or Exchange

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Wait for Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to the address below, with the RMA number clearly marked on the outside:
    Master RC Parts
    2457 West Virginia Avenue
    Greenfield Ctr., US 12833
Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product.

Refund Processing

Once we receive and inspect your returned item:

  • We will process your refund within 3-5 business days.
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution.

For exchanges, we will ship the replacement item as soon as we receive and process your return. Standard shipping rates apply.

Need Help?

If you have any questions about shipping or returns, contact our team at [email protected]. We’re here to help you get back on track!

At Master RC Parts, we’re committed to your satisfaction—both on and off the track. While we can’t guarantee every lap time, we can guarantee our commitment to standing behind our products.