Last Updated: January 2025

At Master RC Parts, we stand behind the performance and quality of our RC parts and accessories. We understand that even the best-prepared racers occasionally need to make a pit stop. That’s why we’ve created a straightforward Returns & Exchanges process to get you back on track quickly.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must be:

  • In its original, unused condition
  • In the original packaging with all tags and labels attached
  • Received within the last 15 days

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Engine parts showing signs of use or fuel residue (.12, .18, .19, .21, .21+, .28 engines)
  • Opened containers of fuel, lubricants, or additives
  • Any electronic components that have been installed or soldered
  • Custom or special order items

How to Initiate a Return or Exchange

Follow these steps to process your return or exchange:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely package the item in its original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to the address below, including the RMA number on the outside of the box:

Return Address:
Master RC Parts
2457 West Virginia Avenue
Greenfield Ctr., US 12833

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Processing

Once we receive and inspect your returned item:

  • We will process your refund within 3-5 business days
  • Refunds will be issued to your original payment method
  • Please allow 5-10 business days for the refund to appear on your credit card statement (depending on your financial institution)

For exchanges, we will ship the replacement item once we receive and process your return. Standard shipping rates apply for exchange shipments.

Return Request Template

Copy and paste the template below into an email to [email protected]:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Master RC Parts Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Product Name: [Product Name]
Product SKU: [Product SKU if available]
Reason for Return/Exchange: [Please provide details]

I have read and understand the Returns & Exchanges policy on your website.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Questions?

If you have any questions about our Returns & Exchanges policy, contact our customer service team at [email protected]. We’re here to help you get the right parts for your perfect run!

At Master RC Parts, we’re committed to your satisfaction both on and off the track. While we can’t guarantee every lap time, we can guarantee our commitment to standing behind our products.